DO YOUR VEHICLES HAVE HGS? HOW IS THE FEE PAID?
All our vehicles have HGS. When your rental is finished, your HGS usage information is received by the Highways Agency and it is collected from the credit card with which you made your rental. During the collection process, there are cases where late collection is made due to being affiliated with the Highways Agency. If our vehicles with HGS installed pass through the OGS toll booth, illegal passage occurs and is reflected on the user's credit card.
ARE THERE 4X4 VEHICLES IN YOUR FLEET?
There are no 4x4 vehicles in our fleet. There are 4x2 vehicle groups in our fleet.
WHAT HAPPENS IF THE PERSON WHO WILL MAKE THE PAYMENT/HIRE THE VEHICLE DOES NOT HAVE A LICENSE?
A person without a driver's license cannot rent a car. The person renting the vehicle must have a driver's license and must make the payment himself. If you do not have a driver's license, you cannot rent a car or receive a car rental service by adding an additional driver.
WHAT SHOULD I DO IN CASE OF AN ACCIDENT?
Without changing the location of the vehicle, you can call the CITY CAR communication center at 0850 888 80 15 by notifying the nearest police or gendarmerie station (a police report must be obtained). Afterwards, you can obtain the accident report kept by the police through the e-government system.
CAN I RENT MORE THAN ONE CAR?
Currently you can only rent one car. This doesn't mean you can't make another reservation. You can make a separate reservation for a different date.
WHEN WILL THE REFUND OF MY PREPAID RESERVATION BE REFLECTED ON MY CREDIT CARD?
Immediately after you cancel your prepaid reservation through our website, your refund will be automatically processed if you are entitled to a refund according to the refund conditions. It is reflected in your account within 3-5 business days, depending on the bank's internal communication. In cases where rental is made with a foreign credit card, the time for the refund to be reflected in the account is 10-15 business days.
MAY I CHANGE MY RESERVATION?
If you have made a paid reservation via wwvw.citycarsrental.com, we regret to inform you that changes cannot be made, and we would like to remind you that the cancellation conditions apply for cancellation and refund.
For reservations made through an agency, it is necessary to contact the agency where the reservation was made.
For reservations made through our Reservation Center, you must contact our Reservation Center. If the vehicle is available, you can make changes to your reservation.
WHY CANNOT BRAND, MODEL AND FUEL TYPE GUARANTEE BE GIVEN WHEN MAKING A RESERVATION?
Reservations are made through vehicle groups, therefore we cannot guarantee brand, model, color and fuel type. Even if the customer requests the warranty, the brand, model, color and fuel type cannot be guaranteed, considering that the vehicle may have an accident even when returning from the car wash or that it will need maintenance.
CAN I CHANGE THE RENTAL DURATION AFTER PURCHASING THE VEHICLE I RENT?
Of course, you can extend the duration of your daily rentals or make early delivery. Our rental period is 24 hours, so if you return the vehicle on the same day, you will be charged a 1-day fee. For early deliveries, the price corresponding to the number of days used in the price table will be valid. However, we would like to remind you that for paid reservations, the reservation amount will not be refunded. When monthly reservations are to be converted into daily rentals, they are calculated according to the daily price table. Monthly price is invalid.
IN CASE OF AN ACCIDENT, DO YOU RECEIVE A FEE FOR THE DAYS THAT THE VEHICLE SPENDS IN SERVICE?
No, we don't. But the vehicle; It should not be driven under the influence of alcohol, drugs or outside the legal speed limits. Otherwise, the person driving the vehicle will be held responsible for all damage. In case of any accident, accident, theft and alcohol detection reports should be obtained by applying to the nearest police or gendarmerie station without changing the location of the vehicle. (You can only obtain the accident detection report prepared by the police through the e-government system) Otherwise, all purchased guarantees will be considered invalid and occur. Any damage incurred, including material and moral losses to third parties, is paid by the lessor.