For international reservations, payments can be made online via our website using a secure payment method by credit card.

For international reservations, payment can be made with a personal credit card at the office.

For international reservations, payment can be made in cash (Turkish Lira, Euro, Dollar, Sterling) upon pick-up of the vehicle.

As soon as the traffic ticket documents are uploaded to the system, they are sent via Whatsapp to the number you shared during your rental.

You can request your traffic penalty documents from the E-Government address for the traffic penalty reports applied to the driver.

You can request traffic penalty documents by filling out our contact form.

Discount coupons; It is not used on special occasions such as religious holidays, public holidays, New Year's Eve and public holidays.

In all rentals to be made within CITY CAR, a credit card belonging to the person in whose name the rental will be made is requested, with the name and surname of the customer who will be renting on it. Apart from credit cards, cash, debit card, virtual card, additional card, promissory note, etc. Payment methods are not accepted. The reason for requesting a credit card is traffic fines, highway tolls, rental extension requests, damage costs, etc. for collection in certain situations. (Exceptions May Apply to Foreign Customers)

If there is a technical problem with the vehicle you rented, we kindly request you to contact our Full Support Line. Apart from this, you can contact our office and change your vehicle if there is compatibility in the vehicle group you rented.

Yes, you can rent. You can contact our reservation center for detailed information.

CITY CAR is the supplier for reservations made outside www.citycarsrental.net. For your cancellation and refund requests, you must contact the channel through which you made the reservation.

For prepaid reservations, if the reservation is canceled 1 month before the vehicle pickup day, the entire rental fee will be refunded by CITY CAR.

For Prepaid reservations, when the delivery time of the vehicle is between 4 and 3 weeks, 25% of the rental fee will be deducted and the remaining amount will be refunded by CITY CAR. (No refunds will be made for 3-day reservations)

For Prepaid reservations, when the delivery time of the vehicle is between 3 and 2 weeks, 50% of the rental fee will be deducted and the remaining amount will be refunded by CITY CAR. (No refunds will be made for 3-day reservations)

For Prepaid reservations, when the delivery time of the vehicle is between 2 weeks and 1 week, 75% of the rental fee will be deducted and the remaining amount will be refunded by CITY CAR. (No refunds will be made for 3-day reservations)

For prepaid reservations, the rental fee will not be refunded for cancellations made 1 week before vehicle delivery.

For prepaid reservations, our customers' vehicles will be kept waiting for 2 hours from the pick-up time, and our customers will be able to pick up their vehicles within these two hours. After 2 hours, the reservation will be automatically canceled by the system and the fee will not be refunded.

If you made your reservation via www.citycarsrental.net, you can access your reservation details via 'Reservation View'.

For confirmation information about the reservations you made through our Reservation Center, you can contact our Reservation Center via reservation@citycarsrental.net or 0850 888 80 15.

Reservations are made on a group basis and there is no brand guarantee. If the vehicle in the group for which your reservation is made is not available on that date, a higher segment vehicle will be given at the same price.

In prepaid reservations, days not used by the customer are not refunded after the vehicle is received.

You can review all our campaigns and make a reservation via the 'Campaigns' tab. Two different campaigns cannot be combined.

CITY CAR does not rent a car with credit card points.

An additional driver can be added to the rental agreement, but since there will be changes during the rental process, the process is completed by fulfilling the following conditions.

If you are the primary driver, you must arrive at the office with the vehicle and the new driver you wish to add.

At the office, the vehicle damage control will be done with the Manual Delivery Document, then the main driver and the additional driver will sign the rental agreement together again.

Unfortunately, you cannot rent with someone else's credit card. The credit card holder must come to the office with you and be included in the rental as an additional driver. Our customer is the person making the payment, our customer must come to the office with his personal credit card and sign the necessary documents. A credit card holder can open a transaction on his/her behalf, but the person on whose behalf the transaction will be opened must also have a driver's license.

A person without a driver's license cannot rent a car. The person renting the vehicle must have a driver's license and must make the payment himself. If you do not have a driver's license, you cannot rent a car or receive a car rental service by adding an additional driver.

We have vehicles in different segments in our fleet: economical, medium, SUV, luxury and premium. So you can rent the perfect vehicle for your trip. Separating vehicles into groups helps us provide a high-quality service.

You can request details by filling out our Contact Form.

In case of vehicle maintenance or damage, CITY CAR offers an equivalent or superior vehicle to your service as soon as possible.

You will be informed at our offices about the vehicle you have reserved, and your credit score will be checked and car rental evaluation analysis will be carried out using the Findeks application of the Credit Registration Bureau. If your credit limit is not deemed appropriate for prepaid reservations, the car rental fee will be refunded to you within 3 to 5 business days.

All our vehicles have HGS. When your rental is finished, your HGS usage information is received by the Highways Agency and it is collected from the credit card with which you made your rental. During the collection process, there are cases where late collection is made due to being affiliated with the Highways Agency. If our vehicles with HGS installed pass through the OGS toll booth, illegal passage occurs and is reflected on the user's credit card.

There are no 4x4 vehicles in our fleet. There are 4x2 vehicle groups in our fleet.

A person without a driver's license cannot rent a car. The person renting the vehicle must have a driver's license and must make the payment himself. If you do not have a driver's license, you cannot rent a car or receive a car rental service by adding an additional driver.

Without changing the location of the vehicle, you can call the CITY CAR communication center at 0850 888 80 15 by notifying the nearest police or gendarmerie station (a police report must be obtained). Afterwards, you can obtain the accident report kept by the police through the e-government system.

Currently you can only rent one car. This doesn't mean you can't make another reservation. You can make a separate reservation for a different date.

Immediately after you cancel your prepaid reservation through our website, your refund will be automatically processed if you are entitled to a refund according to the refund conditions. It is reflected in your account within 3-5 business days, depending on the bank's internal communication. In cases where rental is made with a foreign credit card, the time for the refund to be reflected in the account is 10-15 business days.

If you have made a paid reservation via wwvw.citycarsrental.com, we regret to inform you that changes cannot be made, and we would like to remind you that the cancellation conditions apply for cancellation and refund.

For reservations made through an agency, it is necessary to contact the agency where the reservation was made.

For reservations made through our Reservation Center, you must contact our Reservation Center. If the vehicle is available, you can make changes to your reservation.

Reservations are made through vehicle groups, therefore we cannot guarantee brand, model, color and fuel type. Even if the customer requests the warranty, the brand, model, color and fuel type cannot be guaranteed, considering that the vehicle may have an accident even when returning from the car wash or that it will need maintenance.

Of course, you can extend the duration of your daily rentals or make early delivery. Our rental period is 24 hours, so if you return the vehicle on the same day, you will be charged a 1-day fee. For early deliveries, the price corresponding to the number of days used in the price table will be valid. However, we would like to remind you that for paid reservations, the reservation amount will not be refunded. When monthly reservations are to be converted into daily rentals, they are calculated according to the daily price table. Monthly price is invalid.

No, we don't. But the vehicle; It should not be driven under the influence of alcohol, drugs or outside the legal speed limits. Otherwise, the person driving the vehicle will be held responsible for all damage. In case of any accident, accident, theft and alcohol detection reports should be obtained by applying to the nearest police or gendarmerie station without changing the location of the vehicle. (You can only obtain the accident detection report prepared by the police through the e-government system) Otherwise, all purchased guarantees will be considered invalid and occur. Any damage incurred, including material and moral losses to third parties, is paid by the lessor.

The payment method for the deposit is personal credit card only, there is no cash payment or debit card application. He can only rent as an additional driver alongside a different user who meets all rental conditions. The credit card must contain the name, surname and credit card number of the person who will be renting.

Our reservations are confirmed on a group basis and brand, colour, model and fuel type guarantees cannot be given for the vehicles within the groups.

If there is a technical problem with the vehicle you rented, we kindly request you to contact our Full Support Line. Apart from this, you can contact our office and change your vehicle if there is compatibility in the vehicle group you rented.

If the credit card does not contain name-surname and credit card number information, rental cannot be made with that credit card.

You can call CITY CAR contact center at 0850 888 80 15.

IF I DO NOT FULLY FULFILL THE CAMPAIGN CONDITIONS AT THE TIME OF BOOKING AND DELIVERY OF THE VEHICLE, CAN I BENEFIT FROM THE DISCOUNT AND/OR EARNING POINTS LATER?

It is not possible to make changes to the rental content after the reservation is made or the vehicle is received. There is no discount for the vehicle that has been delivered, or if it is included in the campaign, points cannot be earned later.

You can reach the full support line by calling 0850 888 80 15 and get detailed information.

Since the minimum rental period is 24 hours, a minimum fee of 1 day is charged.

The amount collected as a deposit will be collected at the end of the rental, if any, for additional services, guarantees, missing fuel, damage, etc. It will be refunded to the same card after deducting the fees not included in the reservation, such as. Deposit refunds are reflected on your credit card within 3-5 business days after the refund is made, based on the bank's internal communication. In cases where rental is made with a foreign credit card, the time for the refund to be reflected in the account is 10-15 business days. Among international credit cards, only Master and Visa card payments can be made. The vehicles are delivered to the customer with a certain amount of fuel (Full, Half, Quarter). For vehicles returned with a missing or empty tank of fuel, the fuel difference is collected together with the service fee.

You can contact us by filling out the contact form via the Send Us Message link.

The total rental amount and security deposits are collected at the beginning of the rental via the credit card of the person renting the vehicle. There is no cash payment, debit or virtual card application.

The rental agreement is opened at the time of rental and is regulated according to the laws and practices of the country where the rental is made. CITY CAR General Rental Conditions apply for rentals.

The difference in the invoice amount that may occur at the end of the rental will be collected or refunded at the rental point. The credit card holder must be personally present during rental and return. Rentals cannot be made with someone else's credit card. In addition to the rental fee, a certain amount of deposit is collected from the credit card presented by the customer, depending on the vehicle model to be rented. For this reason, there must be limit availability (as much as the total cost of rent and deposit). The amount collected as a deposit will be collected at the end of the rental, if any, including the above-mentioned additional services, guarantees, missing fuel, damage, fines, etc. It will be refunded to the same card after deducting the costs not included in the reservation, such as. Deposit refunds are reflected on your credit card within 3-5 business days after the refund is made, depending on the bank's internal communication.

The phrase Online Prepayment/Immediate Payment indicates that you can pay your rental fee and the additional services you choose online immediately. Online reservation page; whether the reservation is confirmed or not; It does not replace a car rental agreement. Rentals are made on behalf of the person whose name is included in the Prepaid Reservation Form details.

Due to 3D security, it is not mandatory for the card holder and the reservation holder to be the same person during online payment, and the reservation holder must present his/her own credit card during the rental and the deposit must be made.

If City Car cannot provide the rental service due to its own reasons, it will refund the entire amount previously paid by the customer. For rentals to be made from City Car rental offices, the compensation for prepaid reservations is limited to the amounts written on the City Car Prepaid Reservation Forms.

City Car Prepaid Reservation forms include additional services and assurances that our customers may request at the beginning or during the rental process, as well as fuel, one-way, traffic fines and damage fees (situations where the conditions explained in the section "What to do in case of accident and theft written in the rental agreement are not met) etc. Does not include expenses. For these fees, our customers must present a personal credit card during rental.

During the reflection of the payments made to our customers' credit cards, any commissions, exchange rate differences, service fees, etc. that the banks to which the credit card belongs may apply for any reason. Fees are not the responsibility of the City Car brand.

If City Car cannot provide the rental service due to its own reasons, it will refund the full amount previously paid by the customer.

City Car Prepaid Reservation amount includes the car rental fee and additional services you received during the reservation. At the beginning of the rental, a personal credit card must be presented for the additional services and possible extras you will receive from the office (HGS, fuel, traffic fines, one-way, situations where the conditions stated in the section on what to do in case of accidents and theft written in the rental agreement are not met, etc.).

Rental conditions for prepaid reservations are listed below.

For prepaid reservations, the rental day, time, vehicle information, rental office cannot be updated or changed.

The total amount of the car rental fee booked with the prepayment option and the additional products and assurance packages you choose will be collected at the reservation stage.

The discount earned through prepaid reservation cannot be combined with another campaign.

In a rental made with a prepaid reservation, if the rental period exceeds the period specified in the reservation form, the additional fee will be collected from the credit card presented by the customer at the beginning of the rental, based on the list prices for the extended days.

In prepaid reservations, if the vehicle is returned earlier than the reservation return deadline, our customers will not be refunded for their unused days.

For prepaid reservations, if the reservation is canceled 1 month before the vehicle pick-up time, the entire rental fee will be refunded by City Car.

For Prepaid reservations, when the delivery time of the vehicle is between 4 and 3 weeks, 25% of the rental fee will be deducted and the remaining amount will be refunded by City Car. (No refunds will be made for 3-day reservations.)

You must send a document showing that your test is positive or a document showing that you have been quarantined and an e-mail to support@citycarsrental.com stating that your reservation status should be canceled or rescheduled for a later date.

Any liability and financial traffic fines arising from non-compliance with the traffic laws in force belong to the user. Traffic and illegal bridge and highway toll penalties incurred during the rental period of the vehicle but received after the end of the rental are collected from the person and/or company specified in the rental agreement. The time that will pass due to the vehicles being held by official or local authorities for whatever reason is considered within the contract period and the rental fee continues to accrue. Traffic fines written on the license plate are paid at a discount when the traffic fine is notified to us and are collected from our customers' credit cards; A service fee for traffic fines is also collected simultaneously.

You can contact us via https://malatyaexclusive.sahibinden.com/.

You can access, print and save your invoices via our 'Invoice Viewing' page.

You can request your invoice from accounting@citycarsrental.com.

You can request an invoice by filling out our contact form.

No, our rental cars cannot be taken abroad.

The main driver himself or the Additional Driver must fulfill all requirements in the campaign conditions.

Discounts and/or points are earned only on the car rental amount. Current list prices apply for any services other than car rental.

The rented vehicle can be left at another office for a one-way fee, which is a payment other than the rental fee. If the vehicle is picked up from one city and returned to another city, a one-way fee stipulated by City Car will be applied. Fee information varies by office and can be viewed at the reservation stage. You can get detailed information by calling our Reservation Center.

After your rental, HGS usage, missing fuel, damage, rental day extension, etc. situations may be reflected in your invoice. If you received additional service during your rental, you can see the details on your invoice.

You can request details by filling out our contact form with your rental agreement number.

In case of any accident, it is mandatory to keep an accident report in accordance with the type of accident without changing the location of the vehicle, or to obtain accident, theft and alcohol detection reports by contacting the nearest police or gendarmerie station and to inform the Communication Center at 0850 888 80 15, which operates 24/7. . In case the vehicle is stolen, it is mandatory to contact the nearest police or gendarmerie station and inform the Communication Center at 0850 888 80 15, which operates 24/7. Otherwise, all purchased guarantees will be deemed invalid and any damage incurred, including material and moral losses caused to third parties, will be collected from the tenant. In case the vehicle breaks down or support is needed for any reason, assistance can be obtained from 0850 888 80 15, which operates 24/7.

Please make sure that the vehicle delivery and pickup form is filled out and mutually signed at the beginning of the rental and at the time of return.

To extend the rental period or inform/change the return time and day, please call the office where you rented or our Reservation center.

In case of an accident, vehicle breakdown, or need for support for any reason during rental, you can call the Contact Center at 0850 888 80 15 and press 4.

If the vehicle reaches a periodic maintenance mileage during your use, please call our Contact Center so that you can continue your journey safely.

An explanation of our assurances is provided below. Descriptions are for general and informational purposes. City Car reserves the right to change this information over time. The guarantees included in your reservation are included in your quote and/or reservation confirmation.

You can purchase guarantees that are not included in your prices from our sales offices at the beginning of the rental. You can also get detailed information about valid limits from our sales offices.

Optional Financial Liability Assurance: These are assurances that cover damages caused to third parties.

Minor Damage Assurance: Repair assurance through customer declaration for damages below the amount determined by City Car.

Personal Accident Assurance: It is an assurance that secures the driver and people inside the vehicle within the assurance limits. It is calculated based on the number of seats in the vehicle.

Super Mini Damage Assurance: This is a damage assurance that offers the customer the right to repair with a declaration of up to 2,000 TL for unilateral damage cases where it is not possible to prepare a report or keep a report. It also includes glass - headlight - mirror insurance.

How much is your deposit fee?

Although it varies according to vehicle groups, Min. A deposit of 1000 TL is required.

When your rental ends, your deposit amount will be refunded by CITY CAR. It is reflected in your account within 3-5 business days, depending on the bank's internal communication. In cases where rental is made with a foreign credit card, the time for the refund to be reflected in the account is 10-15 business days.

We deliver our vehicles to you immediately after disinfecting, cleaning and ventilation before the reservation date.

In order for a person(s) other than the renter to use the vehicle, the driver's license information of the additional driver(s) must be shown on the rental agreement. For this reason, the additional driver(s) must be physically present at the office when the agreement is opened. In the event of a contrary situation and/or any accident, all assurances will be deemed invalid and both the renter and the person driving the vehicle will be held separately and jointly responsible.

If our customer is over 19 years old and has a driver's license for at least 1 year, he/she can rent by purchasing the young driver package with a Group B driver's license. (daily price 175 TL + VAT)

In order to use the Young Driver Fee application, the conditions listed below and in the table must be met.

In order to rent vehicles in the economic group (A, B, N, F), you must be at least 21 years old and have a driver's license for 2 years. People who are between the ages of 19-21 and have had a driver's license for 1 year can rent a car from the economic group by paying the Young Driver fee.

In order to rent vehicles in the Comfort (O) group, you must be at least 23 years old and have a driver's license for 3 years. People who are between the ages of 21-23 and have a driver's license for 2 years can rent a car from the middle group by paying the Young Driver fee.

 Age Young Driver applicable age range Young Driver applicable license limit

ECONOMY 21 Between the Ages of 19-21 At least 1 Year

COMFORT 23 Between the Ages of 21-23 At least 2 Years

PRESTIGE 25 23-25 ​​Years Old At least 2 Years

PREMIUM 27 25-27 Years Old At least 3 Years

LUX 27 - At least 3 Years

VAN 25 - At least 2 Years

Turkish citizens who will rent know and accept that it is only possible to drive in our country with driver's licenses obtained from foreign countries under the following terms and conditions:

With driver's licenses obtained from foreign countries, the vehicle can be used for a maximum of 1 year from the date of entry into our country.

Those who have been in our country for more than six months are required to have the Turkish translation of their driver's license approved by foreign representatives or a notary, along with their driver's license, while driving.

At the end of one year, in order to drive in our country, it is mandatory to replace the driver's license obtained from foreign countries with our country's driver's license.

Foreign nationals who will rent know and accept that it is possible to drive in our country with the driver's licenses they have obtained from foreign countries under the following terms and conditions:

With driver's licenses obtained from foreign countries, the vehicle can be used for a maximum of six months from the date of entry into our country.

At the end of six months, in order to drive in our country, the driver's licenses obtained from foreign countries must be replaced with our country's driver's license.

Without prejudice to the relevant laws and the provisions of bilateral and multilateral agreements, the procedures and principles regarding the replacement of driver's licenses obtained from foreign countries with our country's driver's licenses are stated below:

The application can be made to any traffic registration institution.

Application queue

The information and documents that must be submitted are determined by the General Directorate of Security.

For those who will obtain a driver's license, the conditions of not being convicted, age, education and health in the same article are required, except for the education and examination requirements specified in Article 41 of the Highway Traffic Law No. 2918. However, without prejudice to the provisions of bilateral or multilateral agreements and practices, for foreigners with diplomatic exemption, their written declarations that they meet the necessary conditions are taken as basis.

When necessary, examination and research can be carried out regarding the accuracy of the driver's license through the Ministry of Foreign Affairs or our foreign representatives.

Temporarily obtained foreign driver's licenses cannot be changed.

Driving licenses obtained from countries that are not parties to the Road Traffic Convention and where we do not have a bilateral agreement regarding the mutual recognition and exchange of driver's licenses cannot be exchanged with our country's driver's license.

Driver's licenses obtained by Turkish citizens from countries that are party to the Road Traffic Convention are replaced with equivalent or equivalent driver's licenses.

Our country's driver's licenses, which are equivalent to the driver's licenses issued by foreigners to drive motorized bicycles (mopeds), motorcycles, rubber-tired tractors, work machines or automobiles from countries that are parties to the Road Traffic Convention, and driver's licenses issued to use other types of vehicles are our country's Class B driver's licenses. However, the documents of those who are authorized to drive these vehicles with a trailer weighing more than 750 kilograms and not exceeding 3.5 tons are replaced with our country's BE class driver's license. Driver's licenses of classes other than these

Prices include Damage Liability Assurance, Theft Assurance and 18% Value Added Tax. Fuel, Personal Accident Assurance, Minor Damage Assurance, Optional Liability Assurance, One-Way Fee, Delivery/Pick-up Fee based on office availability (between 0-26 km), Baby Seat, Navigation, Double comfort set, Single occupancy Comfort set, Bicycle, Safe, Camping Table & Chair, Wi-Fi, Additional Driver and Bridge and Highway Crossing Device-Card Usage Fee are calculated separately. The vehicles are delivered to the customer with a full, half or quarter full tank of fuel. For vehicles returned with a missing or empty tank of fuel, the fuel difference is collected together with the service fee.

No.

For prepaid reservations, if the reservation is canceled 1 month before the vehicle pickup day, the entire rental fee will be refunded by CITY CAR.

For Prepaid reservations, when the delivery time of the vehicle is between 4 and 3 weeks, 25% of the rental fee will be deducted and the remaining amount will be refunded by CITY CAR. (No refunds will be made for 3-day reservations)

For Prepaid reservations, when the delivery time of the vehicle is between 3 and 2 weeks, 50% of the rental fee will be deducted and the remaining amount will be refunded by CITY CAR. (No refunds will be made for 3-day reservations)

For Prepaid reservations, when the delivery time of the vehicle is between 2 weeks and 1 week, 75% of the rental fee will be deducted and the remaining amount will be refunded by CITY CAR. (No refunds will be made for 3-day reservations)

For prepaid reservations, the rental fee will not be refunded for cancellations made 1 week before vehicle delivery.

For prepaid reservations, our customers' vehicles will be kept waiting for 2 hours from the pick-up time, and our customers will be able to pick up their vehicles within these two hours. After 2 hours, the reservation will be automatically canceled by the system and the fee will not be refunded.

The remaining days for early delivery of the vehicle are not refunded.

Users with a foreign driver's license are required to present their passport to the rental office, otherwise the prepayment amount will not be refunded.

Refunds for Prepaid Reservations will be reflected on your card within 3-5 business days, depending on the Bank's transaction density.

In order for the vehicles to be delivered to our customers for Prepaid Reservations, the General Rental Conditions and the following conditions must be met. If the following conditions are not met, the vehicle will not be allocated and no refund will be made.

The payment method is money order and credit card; cash payment and debit card are not available.

The provision amount, which varies depending on the rental and vehicle group, must be provided from the person's credit card. The credit card must contain the name and surname of the person who will be renting.

The person who will receive the vehicle must present his/her driver's license to the City Car office.

In order for Middle and Upper segment rentals to take place, 1 credit card from a different bank must be presented.

For Prepaid Reservations, the following conditions must be met in order for the Vehicles to be delivered to our Customers.

. If the following conditions are not met, no refund will be made.

The provision amount, which varies depending on the rental and vehicle group, must be provided from the person's credit card.

The payment method is money order and credit card; cash payment and debit card are not available.

The person who will receive the vehicle must present his/her driver's license to the City Car office.

In order for Middle and Upper segment rentals to take place, 1 credit card from a different bank must be presented.

Reservation Change:

Changes cannot be made to a prepaid reservation. If you want to change your reservation, the reservation must be canceled and the cancellation and refund conditions written above are valid. After cancellation, a new prepaid reservation can be made according to the desired change.

Unused Days:

After the rental has started, if the vehicle is returned before the date range specified in the reservation form, no refund will be made for the unused days. Even though a prepaid reservation has been made, if our customer does not pick up the vehicle on the date and time specified in the reservation form, the prepayment amount collected will not be refunded.

Extension of Lease:

For a rental made with a prepaid reservation, the rental period cannot be extended.

** CITY CAR reserves the right to unilaterally cancel the reservation. For cancellations made by CITY CAR, all money will be refunded.

Since only specially equipped and disabled license plate vehicles can be used with an H class driver's license, it is not legally possible to rent and use our vehicles with an H class driver's license.

 -For our foreign customers coming from abroad, they must have their passport and international driver's license with them when renting.

-Foreign customers coming from abroad must have an entry stamp in their passport within the last 6 months.

-Customers coming from abroad can drive a vehicle for a maximum of 2 years, starting from the date of entry into Turkey. Customers who want to drive in our country after 6 months have passed since entering the country are required to carry the translations and driver's licenses they obtained from foreign representatives or notaries while driving. After 2 years, it is mandatory to replace the driving licenses obtained from foreign countries with the driving licenses of our country.

In daily car rental service, the mileage right is limited to 250 km per day and 2000 km per contract for rentals of 7 days or more.

The mileage right for monthly car rental service is limited to 5000 km.

Mileage exceedance fees vary by vehicle group and you can get detailed information from our offices.

City Car Discount Rate Economic Comfort Prestige Premium Luxury Van

10 and Above Rental 45% 0.39 ₺ 0.47 ₺ 0.63 ₺ 1.02 ₺ 1.26 ₺ 1.02 ₺

6.-9. Rental 40% 0.43 ₺ 0.51 ₺ 0.69 ₺ 1.11 ₺ 1.37 ₺ 1.11 ₺

5. Rental 35% 0.46 ₺ 0.56 ₺ 0.74 ₺ 1.21 ₺ 1.49 ₺ 1.21 ₺

4. Rental 30% 0.50 ₺ 0.60 ₺ 0.80 ₺ 1.30 ₺ 1.60 ₺ 1.30 ₺

3. Rental 25% 0.54 ₺ 0.64 ₺ 0.86 ₺ 1.39 ₺ 1.71 ₺ 1.39 ₺

2. Rental 20% 0.57 ₺ 0.69 ₺ 0.91 ₺ 1.49 ₺ 1.83 ₺ 1.49 ₺

1. Rental 0% 0.71 ₺ 0.86 ₺ 1.14 ₺ 1.86 ₺ 2.29 ₺ 1.86 ₺

*Excess fees excluding VAT.

In fixed price business segments such as Corporate, Agency and Collaborations where City Car discount is not applied, the 30% discount prices in the table are valid.

Additional assurances must be purchased when picking up the vehicle.

With the CITY Nearby service, your vehicle is delivered to you wherever you want and picked up from the point you desire. All you have to do is enjoy your vehicle.

In order to experience the comfort and prestige of CITY wherever you want, you can immediately call our Reservation Center at 0850 888 80 15 and make your request.

Our vehicles have limited damage and theft insurance. If you want to expand your assurance limits, you can purchase additional assurances.

What are your additional assurances?

An explanation of our assurances is provided below. Descriptions are for general and informational purposes. CITY CAR reserves the right to change this information over time. The guarantees included in your reservation are included in your quote and/or reservation confirmation.

You can purchase guarantees that are not included in your prices from our sales offices at the beginning of the rental. You can also get detailed information about valid limits from our sales offices.

Optional Liability Assurance (LI-SLI): These are assurances that cover damages caused to third parties.

Mini Damage-Super Mini Damage Assurance (MI-SMI): It is a repair assurance with customer declaration for damages below the amount determined by CİTY CAR.

Personal Accident Assurance (PAI): It is an assurance that secures the driver and people in the vehicle within the assurance limits. It is calculated based on the number of seats in the vehicle.

Yes, our rental vehicles are in the passenger car category, and since winter tire application is not mandatory in this category, we provide winter tire service as an additional product, taking your safety into consideration.

In all your rental transactions, you must present a driver's license appropriate to the vehicle class being rented, as well as your old or new ID documents.

Yes.